Frequent Asked Questions
We certainly do! It’s important to approach website redesigns sensitively to make sure your reasons for redesigning are valid. This will ensure the project is an overall success.
Depending on your requirements, our prices vary. Please get in touch for a free quote or give us a call on 01253 808551 or Get Started.
If you need our help with web support and maintenance, we’ll be here to offer free advice using our support page.
It most certainly will! More people are accessing the web via small screens than ever, and the trend is likely to carry on. If your site doesn’t display or work properly on a mobile or tablet screen, you risk losing a big chunk of your potential audience. It means mobile responsive web design is essential these days. Every website we create is mobile responsive.
If we build your website, we will generally manage the hosting for you, so you don’t need to do anything. We use the same hosting company for our own website and ALL our clients. Each website is managed individually to avoid any security issues. Every website we build has Unlimited Bandwidth, Samsung SSD Storage size depending on the website either 1 CPU Cores, 1GB Ram or 2 CPU Cores, 2GB Ram, Free SSL Certificate and 99.9% uptime. View our System Status Page
Of course. You’re buying a website from us. It’s the least we can do. As long as it’s available for purchase, we’ll buy it for you and pay for the first year. We’ll send you an annual invoice for the renewal along with the hosting fees.
Obviously, if the domain name costs more than the average of £10 – £15, then we’d have to discuss this with you!
Following is our Name Servers:
Primary Name Server: ns1.smartcloudhost.co.uk
Secondary name server: ns2.smartcloudhost.co.uk
If you need help setting up these, we can assist you.
Absolutely if your site has been with us for 12 months, and no billing is outstanding, we will provide a database export, list of plugins and zip of your assets folder containing images. Some technical work will be required by the new host to redeploy the site.
We work with businesses from a broad range of industries, but primarily have experience working with B2B customers in the Industrial, Trade and Hospitality, Health sectors etc.
Yep. We’ve also been asked that question too. We spend a lot of time researching, planning the user’s journey through your site and then finally with the design and build. We’re typically cheaper than larger agencies because…
- We work remotely, which means you don’t pay for the water cooler or bean bag chairs.
- You won’t be talking to account managers. You’ll talk directly to the web designers, and This saves on staff costs & time.
Maybe, but this may mean building the website yourself or sacrificing on quality also monitoring the website 24/7. We actually provide a solution at every price point ourselves, with hosting accounts starting at £50 per year including access to a site builder.
It takes approximately 2-5 weeks to build a website from start to finish, providing we have all the information from you. Generally speaking, the website will take a long time if we are still waiting for text and images from yourself and approval.
It really depends on what type of website you want. We’ll be able to discuss this on our discovery call before we start working together. Depending on which package we agree on we could need…
- Images of you and your team
- Images of your workplace
- Content for the website, e.g. text, PDFs etc
- Staff Profiles
- Any Videos you would like adding to the website.
- Login details to your existing website
Some of this might already be on the existing website, in which case it can be transferred over to the new site.
Yes, you can use WordPress to build your website, which means you can make changes yourself without knowing how to code. We will also teach you how to use it with a series of helpful videos.
A page one position in the Google search results is like gold dust. Not so long ago, it was relatively easy to achieve. These days it’s a lot more challenging, and getting it wrong can affect your reputation. Thankfully we have all the SEO tools and know-how to maximise your chances and some happy customers to vouch for us.
Yes, we would help you. We are always looking for ways to make your life easier. If you’d like us to do this for you, we can arrange a package that suits you.